Customer service, fun innovative products and commitment to our customers is the driving force behind our brand. We strive to get it right, first time.
We deliver high quality mobile entertainment products and services to mobile phone subscribers around the world.
Occasionally things do not go as planned. We believe you have the right to know what level of service you can expect from us when we fall short of the very high standards we have set ourselves.
We've split our customer promise into ten sections to make it easier to read, simply click the most relevant link below to get started.
We are committed to providing you with value for your money and quality mobile entertainment products and services. We understand that occasionally delivery and billing errors occur. Our customer support team will always be available to help. They will be receptive to your comments, courteous and helpful at all times.
We won't stop improving our mobile entertainment products and services. We will listen to you and constantly evolve what we do and how we do it. We will provide a diverse selection of original, branded and aggregated entertainment content to personalise your mobile phone.
We value your custom and we strive to offer you clear information and uncomplicated advertising. We always clearly display price and billing information relating to the service advertised.
From time to time, we may offer different rates. Please login, email or call our contact centre and we will remind you of the service you opted in for and the benefits available to you.
We will never send unsolicited messages "spam" to your mobile phone. When you order a Boltblue service online a two-step confirmation process ensures that no person can subscribe or order for you out of malice or error. We refer to this as "the double opt-in" it is a technique for validating that a person claiming to possess a particular mobile telephone number actually does so. More…
When a person orders a Boltblue service online an initiation message is always sent to the handset to verify it. The person will not be charged unless explicit permission is granted by replying with a positive opt-in keyword such as "YES", "OK", "AGREE", etc. to one of our short codes or entering at our website a unique code contained within the message.
After receiving permission we will initiate the service and send a confirmation message via SMS informing you that the service has been activated. The message will always include information relating to charges, frequency of billing (if applicable), how to cancel and Helpline contact information.
If you have been overcharged or billed for a service you did not opt-in for you should contact us for a refund. Fill in the claim form. and send it to us. Once we have received the correct documentation from you, and have checked whether you are entitled to a refund, we aim to refund the appropriate amount to you within 30 days. Refunds will be sent to you via the PayPal service which is available (amongst other places) at www.paypal.com. Any fees or charges collected by your Network operator will not be refunded.Top ^
We believe in giving you choice which is why we offer a selection of products and services for you to pick and choose. You can't really go wrong. In fact, we're so confident our products will fit your needs that we're offering you a 14 day money back guarantee. More…
If you can't find any content you would love to have on your mobile phone or do not feel the need to send cheap texts online, or don't want to share content and make friends online, we'll give you your money back. No questions asked.
The satisfaction guarantee does not affect your statutory rights and is available to customers ordering a new subscription or prepaid service. Contact us within 14 days of service activation date to cancel and we'll refund all charges provided you have not used or consumed any products via your account. To apply send a cancellation request by post or email clearly stating yor name, address and mobile telephone number. Postal requests must be postmarked within the guarantee period.
We do not believe in minimum terms or hidden extras and customers are free to cancel when they wish. All requests are acted upon immediately but sometimes delays can occur due to network congestion so please allow up to 24hours. Upon receipt of your request all chargeable messages will cease and you will receive a free confirmation via SMS.
We use the information to deliver products and services, process payments, communicate with you, update our records and generally maintain your accounts with us. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
We want you to enjoy your experience with Boltblue. As we describe above, our aim is to help you to consume our products and services in the best way we can. Sometimes, things do not go according to plan. If you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know and we will consider your comments carefully. For details on how to provide feedback click here