Customer Promise

Customer service, fun innovative products and commitment to our customers is the driving force behind our brand. We strive to get it right, first time.

We deliver high quality mobile entertainment products and services to mobile phone subscribers around the world.

Occasionally things do not go as planned. We believe you have the right to know what level of service you can expect from us when we fall short of the very high standards we have set ourselves.

We've split our customer promise into ten sections to make it easier to read, simply click the most relevant link below to get started.

Commitment

We are committed to providing you with value for your money and quality mobile entertainment products and services. We understand that occasionally delivery and billing errors occur. Our customer support team will always be available to help. They will be receptive to your comments, courteous and helpful at all times.

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Choice

We won't stop improving our mobile entertainment products and services. We will listen to you and constantly evolve what we do and how we do it. We will provide a diverse selection of original, branded and aggregated entertainment content to personalise your mobile phone.

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Advertising

We value your custom and we strive to offer you clear information and uncomplicated advertising. We always clearly display price and billing information relating to the service advertised.

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Price

From time to time, we may offer different rates. Please login, email or call our contact centre and we will remind you of the service you opted in for and the benefits available to you.

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Permission

We will never send unsolicited messages "spam" to your mobile phone. When you order a Boltblue service online a two-step confirmation process ensures that no person can subscribe or order for you out of malice or error. We refer to this as "the double opt-in" it is a technique for validating that a person claiming to possess a particular mobile telephone number actually does so. More…

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Refund Policy

If you have been overcharged or billed for a service you did not opt-in for you should contact us for a refund. Fill in the claim form and send it to us. Once we have received the correct documentation from you, and have checked whether you are entitled to a refund, we aim to refund the appropriate amount to you within 30 days. Refunds will be sent to you via the PayPal service which is available (amongst other places) at www.paypal.com. Any fees or charges collected by your Network operator will not be refunded. Top ^

Satisfaction Guarantee

We believe in giving you choice which is why we offer a selection of products and services for you to pick and choose. You can't really go wrong. In fact, we're so confident our products will fit your needs that we're offering you a 14 day money back guarantee. More…

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No Minimum Term

We do not believe in minimum terms or hidden extras and customers are free to cancel when they wish. All requests are acted upon immediately but sometimes delays can occur due to network congestion so please allow up to 24hours. Upon receipt of your request all chargeable messages will cease and you will receive a free confirmation via SMS.

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Privacy

We are committed to protecting your privacy. The information we learn from customers helps us personalise and continually improve our services. For more details, please read the Boltblue Privacy Policy More…

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Feedback

We want you to enjoy your experience with Boltblue. As we describe above, our aim is to help you to consume our products and services in the best way we can. Sometimes, things do not go according to plan. If you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know and we will consider your comments carefully. For details on how to provide feedback click here

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